The availability of the customer and tech support that a shared website hosting company offers can tell you a lot about the services that they offer too. In the event that you can use only e-mail messages and / or tickets, you have most probably found some reseller and not the web hosting provider. If this is the case, you'll have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the real website hosting company for further assistance. If the provider can provide several ways of communication with fast response time that are available anytime, they're almost certainly the top provider, not only a reseller. So you'll enjoy well-timed assistance and top-notch support because they will have immediate access to the servers where your account will be created. No matter what the trouble - sales or technical, it is always better to be able to communicate with your web hosting company directly via your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

All our shared website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our solutions well before you make a purchase or you are an existing customer and you have any kind of question or a problem, you are able to contact us at any time, which includes weekends and holidays. We have multiple channels to contact us - several telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical matters or any issues that need longer time to investigate and deal with. In contrast to various other web hosting suppliers, our trouble tickets have a guaranteed max response time of only 1 hour, which means that whatever your issue is, it'll be resolved in a timely manner and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you purchase a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and common questions. Our agents will assist you to find the most suitable plan or supply you with info about our servers, so as to verify whether the system requirements for your web sites are met. In case you're an existing customer, you can also contact us via e-mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that when you employ these two ways of communication, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the website hosting services of other suppliers, even large ones, you will be able to compare the response time due to the fact that it ordinarily takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Servers

When using our VPS servers, you'll never have to wait for more than one hour in order to get assistance for any type of issue that you may have with the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open through your billing Control Panel or emails which you send to our technical support crew. We have local telephone numbers in a couple of countries worldwide as well as a live chat service where we are able to assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 via the various methods of communication, so regardless what your question or issue is, there's always somebody to help you right away. If you need help with third-party software, that you cannot deploy or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have quick support in general, let alone if you run a whole server, that's why each and every dedicated server that we supply features 24/7 support with one-hour reply time guarantee regardless of the issue. This service is totally free for all of the issues with the server or the software that was installed by our admins through the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you can send an email message, and the actual response time for either rarely exceeds 30 minutes since we have administrators available 24x7x365. In case you require general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to include to your server package through your billing Control Panel.