Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with plenty of other hosting providers, the trouble ticket system that we are using with our shared website hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to memorize several sign-on names and passwords, since you will be able to manage your tickets and the web hosting account itself in one place. So, in case you have an inquiry or run into a complication, you can touch base with our client support team members instantaneously. Our ticketing system includes a smart search option. This implies that even in case you have sent heaps of tickets over the years, you will be able to track down the one that you want without difficulties. On top of that, you can check knowledge base recommendations for tackling commonly faced problems.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you wish to get in touch with our technical support staff members, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different tech support platform as you’ll need to do with most hosting companies out there. Our integrated ticketing system will permit you to submit a new ticket without any difficulties and to look through older tickets using an intelligent search box. Additionally, you’ll be able to read the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can do all the aforementioned activities without signing out of your Control Panel at any time, which goes to say that in case you stumble upon any issue or have an enquiry, you can touch base with our technicians and solve the problem in question in less than an hour using one single platform.