There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a trouble ticket system. It is the easiest communication method for a number of reasons. In case no client service staff representative is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy and paste large bits of info without needing to worry about printing mistakes, and in case a specific issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in the same location, so either party can always see the steps taken by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which means that if you have to supply info or to follow instructions, you’ll need to use no less than 2 separate accounts and this number can grow in case you want to manage a handful of domains. Additionally, a lot of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Website Hosting

In contrast with what you may find with plenty of other hosting providers, the trouble ticket system that we are using with our shared website hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to memorize several sign-on names and passwords, since you will be able to manage your tickets and the web hosting account itself in one place. So, in case you have an inquiry or run into a complication, you can touch base with our client support team members instantaneously. Our ticketing system includes a smart search option. This implies that even in case you have sent heaps of tickets over the years, you will be able to track down the one that you want without difficulties. On top of that, you can check knowledge base recommendations for tackling commonly faced problems.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you wish to get in touch with our technical support staff members, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different tech support platform as you’ll need to do with most hosting companies out there. Our integrated ticketing system will permit you to submit a new ticket without any difficulties and to look through older tickets using an intelligent search box. Additionally, you’ll be able to read the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can do all the aforementioned activities without signing out of your Control Panel at any time, which goes to say that in case you stumble upon any issue or have an enquiry, you can touch base with our technicians and solve the problem in question in less than an hour using one single platform.