A live chat is a real-time way of communication between a web hosting company's support team and its customers. It's a very efficient way to receive some info about the website hosting services or get some issue resolved because you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the lower chance of errors when you exchange data such as usernames or domain names, the faster response time because the communication is live plus the fact that you don't need to stay on the chat all the time - you'll be able to do something different while the representative examines the issue involved. In addition, you'll be able to be a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone fees that you'll need to pay in case you're calling to another country.

Live Chat Support in Shared Website Hosting

We provide a live chat support service for all shared website hosting that we offer and we're able to help you with almost everything live. If you do not have an account with our company yet, we'll be able to give you more info about the plans in order to help you to pick the most appropriate package. If you are an existing customer, we can assist you with any billing or general issue and with plenty of common tech matters, such as an e-mail address setup in a desktop email client. When you cannot call us for some reason or you are in some country where we do not have a local telephone number, our live chat will be the best way to contact us. Needless to say, some issues require extra time to analyze and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we are able to save you time and help you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is online every day, even on weekends and holidays. It's the most effective way to find out more about our semi-dedicated servers if you do not have an account yet or to have an issue resolved if you are a client and our customer care representatives will help you instantly no matter what time of the day you join the chat. If you're hestitating which package is better for your web sites, in case you need a piece of advice whether you should acquire a certain upgrade and how to order it or in case you experience troubles installing an e-mail account on your computer, you're able to get in touch with us and we will give you the required information very quickly. Our live chat is accessible even after our phone lines are off for the day, therefore when you have an account with us, you can be sure that you will always get prompt assistance with any question or trouble that comes up.