One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum response time for any ticket that you submit or any email that you write is just one hour, even in case you contact us on weekends and legal holidays. Whatever the nature of your issue or query may be, we will lend a helping hand momentarily and will supply you with the needed info to troubleshoot any problem with your websites. The real response time usually does not surpass 15-20 minutes, which means that you can just forget about waiting for hours on end to get a problem resolved or what is even worse – waiting around all day only to receive a reply that more information is necessary while nothing is sorted out. We will give you assistance in a jiffy solely because we are aware of how priceless time can be in the dynamic e-world. The one-hour response time guarantee is valid for any billing or technical inquiry that you may have associated with our shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a support ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you’ll receive a response within no more than 60 minutes. You can contact us whenever you wish in regards to billing, general or technical issues and given that we’re on duty 24x7x365, you will always obtain help in a timely manner. Depending on the particular issue or question, we’ll supply you with more details, resolve the obstacle if it has been caused by something that’s within our reach or advise you on what steps to take in case you need to tweak some setting for an Internet application that we cannot access. You can forget about waiting around for a day for each single reply. As it is, in most cases we respond to tickets and emails within twenty-twenty five minutes max.