Tech Support Channels
A 60–Minute Response Guarantee
All your help requests will be attended to in no more than sixty minutes after the trouble ticket or email has been received. If your issue requires further assistance from an administrator, we’ll direct the trouble ticket or the e–mail to the person on duty, right away and will leave a comment to notify you that more time will be needed for finding the optimal solution. Furthermore if you take advantage of the Managed Servers package, all of the server management services included there will be executed whenever you decide.
A Premium Technical Support Service
We’ll be at your disposal 24/7 to answer any questions that you may have about our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need help tackling server admin tasks, you can order our Managed Servers package, which includes data backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and troubleshooting procedures
An Intuitive Help Area
Every dedicated server is fitted out with our free Hosting Control Panel, which offers an in–depth knowledge base plus a set of educational video tutorials. Whenever you require help with the Hosting Control Panel, just hit the Help or Videos buttons situated in the top right corner.