Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Warranty

  • Our team of specialists will do their best to answer to your service needs within less than 1 hour. If, however, the situation you have experienced demands help from the Administrators’ =Department,= we are going to forward the ticket to the person in charge and will post a note to let you know.

  • Top quality support service
  • Top–quality Tech Support Service

  • Our customer help and support team will be on duty for you 24x7x365 to to handle all assistance inquiry tickets that you send. We offer client help and support for the software that are installed in advance on your web server. These include our custom built Hosting Control Panel, the selected OS and the server admin panel (with regards to the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • An extensive and routinely updated knowledge base is built into our in–house built Hosting Control Panel. It gives you quick tips about how to execute all the fundamental web site maintenance tasks. The Help area provides in–depth how to content articles and step–by–step video courses. You can open the Help section by hitting the Help or Video buttons in the right corner of each Control Panel section.